Our General Terms & Conditions
Applicable taxes apply. All passes / memberships are non refundable. Any unused passes will not be refunded. Clients on memberships who have 2 late cancellations or no shows within a 14 day period will be charged a $25.00 penalty to their account. Clients using passes will be deducted a single class pass every "no show" or "late cancellation". Please see our Cancellation Policy listed below. Clients may book their spot a maximum of 14 days in advance to allow everyone the opportunity to reserve their favourite classes. All levels from advanced to beginners are welcome. Prices are subject to change without notice. Students must be 18 years of age or older to attend our classes unless otherwise stated. Payments can be made online through WellnessLiving or our WellnessLiving App via credit card. We kindly accept cash or credit card payments directly at the studio. Debit cards are not accepted.
In-Studio Class Cancellation
In-Studio classes can be booked up to 30 minutes before the start of class. Please cancel your in-studio class at least 6 hours before the start of class to avoid cancellation penalties. If you would like to join us last minute for class please contact us by calling 905-642-4600 or email us at info@truepathyogastouffville.com to reserve your spot.
Outdoor Class Cancellations
Outdoor classes can be booked up to 30 minutes before the start of class. Please cancel your in-person outdoor class at least 30 minutes before the start of class to avoid cancellation penalties. If you would like to join us last minute for class please contact us by calling 905-642-4600 or email us at info@truepathyogastouffville.com to reserve your spot.
Online (Virtual) Class Cancellations
Online (Virtual) classes can be booked anytime before the start of class. Please cancel your virtual class at least 5 minutes before the start of class to avoid cancellation penalties.
Online (Virtual) Passes & Memberships
Virtual passes and memberships do not include in-person classes. They are valid for online (virtual) classes ONLY.
Our Online 1 class pass is valid for 14 days from purchase. Our Online 5 class pass is valid for 6 months from your first visit with us and our Online 10 class pass is valid for 12 months.
Online memberships are valid for 14 days. They include unlimited access to all online (virtual) classes in addition to full access to FitVID on Demand videos for the duration of your membership.
If you register for a virtual class and cannot attend the class, you must cancel your reservation 5 minutes before the beginning of class. Failure to cancel your class reservation in a 14 day period for the second time, will result in a $25 penalty.
Our Online 1 class pass is valid for 14 days from purchase. Our Online 5 class pass is valid for 6 months from your first visit with us and our Online 10 class pass is valid for 12 months.
Online memberships are valid for 14 days. They include unlimited access to all online (virtual) classes in addition to full access to FitVID on Demand videos for the duration of your membership.
If you register for a virtual class and cannot attend the class, you must cancel your reservation 5 minutes before the beginning of class. Failure to cancel your class reservation in a 14 day period for the second time, will result in a $25 penalty.
In-Person Class Passes & Trial Memberships/All Access Memberships
Our In-Person 1 Class Pass is valid for in-person classes only and must be used within 14 days of purchase. Our In-Person 5 Class Pass is valid for in-person classes only and must be used within 6 months from your first visit. Our In-Person 10 Class Pass is valid for in-person classes only and must be used within 12 months from your first visit. Our All Access Membership is valid for unlimited in-person and virtual classes, in addition to full access to FitVId on Demand videos for 14 days. This membership does not include access to our Pilates Circuit Classes.
If you register for an in-person class and cannot attend the class, you must cancel your reservation 30 minutes before the beginning of our outdoor classes and 6 hours before the beginning of our in-studio classes. Failure to cancel your class reservation in a 14 day period for the second time, will result in a $25 penalty. Due to the size of our studio, space limitations and strict social distancing measures in place, there will be no exceptions.
If you register for an in-person class and cannot attend the class, you must cancel your reservation 30 minutes before the beginning of our outdoor classes and 6 hours before the beginning of our in-studio classes. Failure to cancel your class reservation in a 14 day period for the second time, will result in a $25 penalty. Due to the size of our studio, space limitations and strict social distancing measures in place, there will be no exceptions.
Circuit Class Passes & Premium All Access Memberships
Our 1 Class Circuit Pass is valid for Pilates circuit classes only and must be used within 14 days of purchase. Our 5 Class Circuit Pass is valid for Pilates circuit classes only and must be used within 6 months from your first visit. Our 10 Class Circuit Pass is valid for Pilates circuit classes only and must be used within 12 months from your first visit. Our Premium All Access Membership is valid for unlimited in-person regular group classes, Pilates circuit classes and virtual classes, in addition to full access to FitVId on Demand videos for 14 days.
If you register for a Pilates circuit class and cannot attend the class, you must cancel your reservation 6 hours before the beginning of our in-studio class. Failure to cancel your class reservation in a 14 day period for the second time, will result in a $25 penalty. Due to the size of our studio, space limitations and strict social distancing measures are in place, there will be no exceptions.
If you register for a Pilates circuit class and cannot attend the class, you must cancel your reservation 6 hours before the beginning of our in-studio class. Failure to cancel your class reservation in a 14 day period for the second time, will result in a $25 penalty. Due to the size of our studio, space limitations and strict social distancing measures are in place, there will be no exceptions.
FitVID on Demand Membership
This FitVID on Demand membership is valid for 14 days from your purchase date. Once purchased, this membership is non refundable.
Special note: All memberships are valid for 14 days and will auto-renew until cancelled. Cancellation of our memberships can be made through WellnessLiving or by calling or emailing the Studio BEFORE your next billing cycle.